An IT support technician CV personal statement must include job-relevant skills, how long you have been in the industry and one or two of your most notable professional accomplishments. If you have a LinkedIn profile and professional website, add those last.Ī personal statement, also called a professional summary, is where you introduce yourself to the hiring manager and pitch your best skills and related work experience. The standard way to display your contact information is as follows: Your full name, then your city, state and ZIP code, followed by your phone number and professional email address. This section is vital because the recruiter or hiring manager cannot reach you for an interview without it. I frequently volunteer as a dog walker at the local animal shelter, too.ĥ essentials of a top IT support technician CVĬreate a section at the top of your CV for your contact information. I also participate in park restoration and cleanup efforts to make local recreational spaces more inviting for other community members. Outside of work, I like jogging and mountain biking along nearby trails. Supporting audio-visual interface with computer workstations and telecommunications technologies.Implementing documentation protocols into departmental operations.Working in a team-oriented environment.Providing phone and online support to users.Utilizing technical training to resolve concerns related to software functionality.Assisting users in person and remotely with hardware-related concerns.Cisco Certified Network Associate (CCNA) -(2019).Google IT Support Professional Certificate – (2019).Microsoft Certified Desktop Support Technician certification – (2021).HDI Desktop Support Technician Certification – (Updated 2022).Association of Information Technology Professionals – (2018).California Software Professional Association – (2019).Professional Affiliations and Memberships Explained diagnostic findings to customers and outlined repair or service options.Supported senior technicians with complex tasks and time-sensitive achievements to meet client expectations and user needs on an identified schedule.Assisted 40 users per week with implementing new software and network infrastructure to ease the transition to new technology assets and planned operations.Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis.Took 10 help ticket jobs daily assigned by IT supervisor and recorded ticket results for reporting and record-keeping.Provided support to users learning new technology assets to support existing operations and to make possible workflow expansion.Assisted in the implementation of 12 new hardware and software solutions within the company to improve workflow and customer service provision.Communicated with company representatives and vendors to identify computer products that would support and enhance departmental and company operations.
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